Patient & Visitor Notice of Non-Discrimination

As a recipient of Federal financial assistance, ChristianaCare Hospital, West Grove Campus complies with all applicable laws, regulations, and policies related to non-discrimination, and does not discriminate, exclude, or otherwise treat individuals, patients, or visitors differently on the basis of race; ethnicity; familial status; ancestry; color; religion; sex; sexual orientation or preference; gender identity; national origin (including Limited English Proficiency); age; handicap or disability; genetic information; veteran status; or any other protected characteristic under applicable laws in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, including the assigning or transfers of patients to rooms, floors, and sections; assigning staff to patients; utilization of the health care facility; or granting staff privileges of professionally qualified personnel, whether carried out by ChristianaCare Hospital, West Grove Campus directly or through a contractor or any other entity with which ChristianaCare Hospital, West Grove Campus arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act (ACA), regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91, and applies to all patients, health care professionals and staff members of the ChristianaCare Hospital, West Grove Campus. Health care professionals include physicians, allied health professionals and other licensed health care professionals. Staff members include all employees, agency personnel, contractors, consultants, students, and volunteers.

Notice of Program Accessibility

ChristianaCare Hospital, West Grove Campus and all its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments. ChristianaCare Hospital, West Grove Campus provides free auxiliary aids and services to people with disabilities, or limited English proficiency to access ChristianaCare Hospital, West Grove Campus and to communicate effectively with ChristianaCare Hospital, West Grove Campus. Access features include:

  • Accessible parking designated specifically for disabled persons.
  • Curb cuts and ramps between parking areas and buildings.
  • Level access into first floor level with elevator access to all other floors.
  • Accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms and patient wards.
  • A range of assistive and communication aids, at no additional charge, are provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments. Some of these aids include:
    • Qualified sign language interpreters via Video telecommunication devices
    • A twenty-four-hour (24) telecommunication device (TTY/TDD) which can connect the caller to all extensions within the facility and/or portable (TTY/TDD) units, for use by persons who are deaf, hard of hearing, or speech impaired.
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
    • Flash cards, alphabet boards and other communication boards.
    • Assistive devices for persons with impaired manual skills.

If you need reasonable modifications, appropriate auxiliary aids or services, or language assistance services, please let the receptionist or your nurse know. You can also contact the ChristianaCare Hospital, West Grove Campus ADA/1557 Coordinator at 1-484-899-9930 (State Relay 7-1-1 or 1-800-654-5988).

Complaint Procedure:

If you believe ChristianaCare Hospital, West Grove Campus has failed to provide these services or discriminated in anyway, you may file a grievance with:

Provider Name: ChristianaCare Hospital, West Grove Campus
ADA/1557 Coordinator: Hospital Administrator or Designee
Telephone Number: 1-484-899-9930

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, ChristianaCare Hospital, West Grove Campus may provide assistance to you with filing a grievance.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1 (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Language Assistance Services Available

ChristianaCare Hospital, West Grove Campus will provide language assistance to people with limited English proficiency or whose primary language is not English. We will provide an interpreter at no personal cost to you.

English: I speak English. ATTENTION: If you speak [insert language], free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge.

This list below includes languages commonly spoken in your community, additional languages are also available.

Spanish: Yo hablo español.  ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También se dispone de ayuda y servicios auxiliares adecuados para proporcionar información en formatos accesibles.

Vietnamese: Tôi nói tiếng Việt. CHÚ Ý: Nếu bạn nói tiếng Việt, các dịch vụ hỗ trợ ngôn ngữ miễn phí có sẵn cho bạn. Các hỗ trợ và dịch vụ phụ trợ thích hợp để cung cấp thông tin ở các định dạng có thể truy cập cũng có sẵn miễn phí.

Chinese: 谨按:若曰 [插语],可得免费语助事。 免费佐设备服务,以无障碍式给信息。

Korean:  주의: 한국어를 구사할 수 있다면 무료 언어 지원 서비스를 이용할 수 있습니다. 접근 가능한 형식으로 정보를 제공하기 위한 적절한 보조 도구 및 서비스도 무료로 제공됩니다.

French: Je parle français ATTENTION : Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et des services auxiliaires appropriés pour fournir de l’information dans des formats accessibles sont également disponibles gratuitement.

German: Ich spreche Deutsch. ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachhilfen zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung.

Russian: Я  говoрю  по‐русски. ВНИМАНИЕ: Если вы владеете русским языком, вам доступны бесплатныеуслуги языковой помощи. Также на безвозмездной основе предоставляются соответствующиевспомогательные средства и услуги по предоставлению информации в доступных форматах.

Italian: Parlo italiano. ATTENZIONE: Se parli italiano, sono disponibili servizi gratuiti di assistenza linguistica. Sono inoltre disponibili gratuitamente ausili ausiliari e servizi adeguati per fornire informazioni in formati accessibili.

Gujarati:   ધ્યાન આપો : જો તમે ગુજરાતી બોલતા હો, તો તમારા માટે નિઃશુલ્ક ભાષા સહાયતા સેવાઓ ઉપલબ્ધ છે. સુલભ ફોર્મેટમાંમાહિતી પૂરી પાડવા માટે યોગ્ય સહાયક સહાયક સહાયકો અને સેવાઓ પણ વિના મૂલ્યે ઉપલબ્ધ છે.

Pennsylvania Dutch: Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch.

French Creole: Mwen pale Kreyòl. ATANSYON: Si ou pale Kreyòl, èd langaj la gratis disponib pou ou. Gen zouti ak sèvis apwopriye ki ka ba ou enfòmasyon nan fòma aksesib, tout sa gratis.

Mon-Khmer, Cambodian: និ#យ%&ែខ) រ។ យកចិតទុក2ក់:/ 4បសិនេបអ: កនិ#យ%&ែខ) រ េស;កមជំនួយ%&ឥតគិតៃថEចរកFនស4Gប់អD) : ក។ ជំនួយ និងេស;កមជំនួយសម4សបេដមីJផល់ព័ត៌Gនកងទ4មង់ែដលERQ/8) ចចូលេ4ប8Fនក៏EចរកFនេ2យឥតគិតៃថផងែដរ។

Polish: Mówię po polsku. UWAGA: Jeśli mówisz po polsku, możesz skorzystać z bezpłatnych usług pomocy językowej. Bezpłatne są również odpowiednie pomoce i usługi pomocnicze służące do dostarczania informacji w przystępnych formatach.

Portuguese: Falo português. ATENÇÃO: Se você fala português, serviços gratuitos de assistência linguística estão disponíveis para você. Estão também disponíveis gratuitamente ajudas auxiliares e serviços auxiliares adequados para a prestação de informações em formatos acessíveis.